Digital Marketing Contents Archive

Loved presenting today at the Financial Brand Forum in Vegas, with 2,500 bank and credit union professionals. My theme: How you handle negativity not only reduces customer defections, but gains you new customers because customer service is so often a spectator sport today. (1/4) https://t.co/LJUEIy9bix

There are 100 ways to find success as an online writer. All of them work. But none of them work if you try to do too many at once. You'll never find treasure with a bunch of shallow holes. Dig deeper.

Most thought leadership content is neither thoughtful nor leading. @Forrester’s @LisaGately explains how to change that at your company. https://t.co/wK8GhQYDYM

Japanese Art Teacher Rakes Fallen Leaves Into Floor Illustrations of Beloved Pop Culture Characters https://t.co/BS842QqRZV

5 Ways To Share A Video On Twitter. https://t.co/Df6TCadWbO

I taught them my 4-step Hug Your Haters system & the feedback was incredible. So many of these leaders struggle day-to-day with customer & member negativity. In fact, at the book signing, multiple people told me they received customer complaints WHILE I WAS ON STAGE! (2/4)

7 Copywriting Strategies the Great Copywriters Wish You Knew https://t.co/iAp9PAD6Rr

SAS programmers, learn how existing SAS 9 programs can be modified to execute in SAS Viya. Join this LIVE #SASwebinar on November 17 at 1 pm ET. Register to join: https://t.co/rXLFzmyekD #SASusers #SAStip https://t.co/gq72gI2DTR

Thanks to The Financial Brand, Worldwide Speakers Group, and Michelle Joyce Speakers for the opportunity! (4/4) #conference #event #keynotespeaker #banks #creditunions #customerservice

Get 24/7 access to free software, instructional materials, e-learning and certification exam prep to make it easier than ever to teach analytics. The SAS Educator Portal has the resources you want. https://t.co/faA8F2E3T4 https://t.co/7ZonVdK5f6

Also a fun event because I got to follow Magic Johnson on stage. He’s a very nice man, and a terrific speaker. He’s so disarming, which is not always the case with celebrities. (3/4)

Writing mistakes to avoid: 1. Writing and editing on the same day 2. Writing with few line breaks 3. Using obscure words 4. Sounding too academic or professional 5. Using too many words 6. Being vague 7. Not writing to one person 8. Using too much passive voice What else?

8 Tips to Improve Facebook Reach With Unconnected Distribution w/ @sonnenbergmedia https://t.co/JyCGA1kAIi

“Your personal goals need a long-term strategy.” Dorie Clark shares her four-step process to saying no thoughtfully. I learned how to decide when to say no. Listen to the full interview here:  https://t.co/EMslP7YrUa https://t.co/952W1b8eEg

For International Fraud Awareness Week, join us in identifying and combatting fraud related crime. Here are top fraud trends to watch in 2023 https://t.co/d5PwoHqIdw #fraudweek https://t.co/r915OLpQmK